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Hjem / FAQ
Otiom FAQ
See frequently asked questions and answers
Most asked questions
  • How do I charge Otiom?

    You charge Otiom with the supplied wireless charger.

    You connect your wireless charger to power by plugging it into a wall socket from a charger for a mobile phone or by connecting it to a computer.

    To charge your Otiom, simply place it in the middle of the connected wireless charger.

  • How big is Otiom?

    The Otiom device has a convex-shaped surface. It measures 5 cm in diameter, 1 cm in height at the highest point and weighs 36 grammes (approximately the same as two house keys).

  • When can I buy Otiom?

    You can pre-order your Otiom here.

    You will be notified on the day we ship your Otiom to you. If you have any questions, please feel free to contact us by e-mail at info@otiom.com or telephone +45 9635 4400.

    You can also subscribe to our newsletter in order to be notified of new features we continuously add to Otiom. We are working on many exciting new features that you can enjoy as soon as they are ready! You can subscribe to our newsletter at the bottom of this page.

  • Can I use Otiom privately?

    Yes. Otiom can be used both in private homes and public institutions.

  • Who has developed Otiom?

    Otiom has been developed in a major collaboration between the company Acubit, municipalities, educational institutions, and DaneAge Association (Ældre Sagen). The major collaboration has made it possible to develop a product that meets the needs of people with dementia. Otiom also interacts with other technologies used in everyday life and is used in both private homes and public institutions.

    Otiom is approved by the National Committee on Health Research Ethics and has been tested in collaboration with professionals, people with dementia and their relatives to ensure that the product functions for users in everyday life.

    You can contact and read more about the team behind Acubit here.

    If you are from the media, you can find information and contact us on our media page.

  • What do I do when the Otiom alarm is activated?

    When the Otiom alarm is activated, all helpers receive a text message that the Otiom user has gone outside of their comfort zone, as well as information about what to do. In the text message, the helpers are asked to indicate whether they can help find the Otiom user. If the helper answers yes, the Otiom user’s route is displayed, and the helper has the option to see the route in Google Maps for the easiest directions to find the Otiom user.

  • Can a person with dementia wear several Otiom devices simultaneously?

    Yes. It is possible to assign several Otiom devices to the same user to reduce the risk of the Otiom user not being located if they lose one Otiom.

Questions about Otiom
  • When can I cancel my subscription?

    The subscription for your Otiom can be cancelled with prior notice of 30 days to the end of a month. You can cancel your subscription by logging into your account on Otiom.com.

  • When is the Otiom alarm activated?

    The Otiom alarm is activated when a customised comfort zone is exceeded. This applies to both geographical and time-based safety levels regarding when the Otiom user can be considered to be away from home.

    This is defined by the administrator. You can always see the Otiom user's safty level next to the name in the menu.

  • How do I know when my Otiom’s battery is low?

    When the Otiom’s battery is low, the administrator will receive a text message informing them of this. The administrator is asked here to open the Otiom App and indicate whether they want to charge the Otiom or order a new one. If the administrator chooses to order a new one, this is done directly through the Otiom app. If the administrator chooses not to do anything, a notification will continue to appear in the App that the Otiom’s battery is low.

  • How accurate is localisation with Otiom?

    Otiom can locate to within 1 metre, both indoors and outdoors, in basements and on floor levels. 

  • Can Otiom locate inside buildings?

    Yes. Otiom can be used indoors, outdoors, on different floors of buildings and in cellars.

  • Is Otiom waterproof?

    Yes. Otiom is waterproof because all the electronics are sealed in the Otiom and it cannot be opened.

  • Can Otiom be washed in the washing machine?

     Yes. Otiom can be washed in the washing machine at up to 60 degrees.

  • Can Otiom be disinfected?

    Yes. Otiom can be disinfected to comply with the highest standards in daily hygiene, both in private homes and public institutions.